IT Support Specialist

• Employee role in Northern NJ
• Hybrid, 2 days a week onsite

RedStream Technology is recruiting an IT Support Specialist to join a leading educational services firm.

The role includes training new users, providing troubleshooting skills to identify issues and other related tasks such as documentation or support.

The successful candidate will work independently to provide support to users by performing a variety of tasks that may include calls for follow-up, answering various questions through email communication, assessing problems, and researching solutions, assisting with month-end reporting, etc.

Responsibilities:

- Create, troubleshoot, and resolve tickets effectively and efficiently. Follow through and follow up on all assigned work.
- Work independently to provide support to users by performing a variety of tasks that may include calls for follow-up, answering various questions through email communication, assessing problems and researching solutions, assisting with month-end reporting, etc.
- Provide application support for technical and/or instructional assistance by phone and email working closely with development, business solutions and other relevant departments.
- Assist related support teams in resolving difficulties encountered in the processing of month-end reports.
- Work with IT development, project coordinators and infrastructure support teams on the development testing and release of service packs and enhancement for fixing problems and new functionality.
- Develop, update and assist with application documentation and training.
- Perform additional tasks and responsibilities as assigned which may include ad-hoc projects or tasks outside the typical scope of the role.
- Assist in IT projects, such as system migrations, upgrades, testing, or implementations, by providing business knowledge, expertise and support as required.

Requirements:

• 3 years of experience in customer, IT user application support or service operations in an enterprise environment
• Rotating shift support on weekdays, weekends, evenings, and holidays
• Strong customer service skills, coordination, and communication skills
• Attention to detail and the ability to resolve IT issues quickly and effectively
• Experience working in a team-oriented, collaborative environment
• Ability to prioritize workload and other assignments with strong time management
• Ability to work under pressure, meet deadlines, be willing to learn and grow
• Clear and concise verbal and written communication skills to both technical and non-technical users
• Ability to learn proprietary software, and train to provide support to users
• Interest in education and working for the benefit of children
• Bachelor's degree (Computer Science, Information Systems, or business-related field)